Make your hotels better places to work

Hyphen makes it really easy to collect, understand and act on feedback from your front-line staff and back-office managers.

It’s time to make better decisions, so you can prevent burn-out and keep your best talent.

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COMPANIES THAT TRUST HYPHEN

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Your people are the top driver of guest satisfaction

Employee engagement impacts customer satisfaction, customer loyalty, productivity, and profitability.

The cost of employee turnover of a front-line employee is around 1-3x their annual salary.

Your people are the top driver of guest satisfaction

Take action to rebuild trust and increase your bottom-line

In hospitality, employee engagement has been proven to directly improve organizational citizenship behavior and reduce turnover intention.

A 10% point increase in staff engagement can improve intent to recommend by 4% - up to $100,000 in increased revenue per mid-size hotel.

Take action to rebuild trust and increase your bottom-line

Tailored to the needs of hospitality leaders

Our survey platform is designed to support deskless workforces.

All of our surveys are customizable and our action plans module will help resolve employee issues effectively and fast.

Tailored to the needs of hospitality leaders

heart The Hyphen Difference

Inclusive Listening

Build a more inclusive culture, where every employee feels like they belong.

Smarter Insights

Developed in collaboration with New York University, our best-in-class questions help you uncover more meaningful insights.

Faster Change

Staying responsive requires speed. With Hyphen, leaders receive prioritized action plans in minutes.